Shipping policy
At LOREZ, we ensure that your orders are processed efficiently and delivered on time. Please review our shipping policy below.
1. SHIPPING LOCATIONS
We currently ship to:
✅ United States
2. PROCESSING TIME
🕒 Orders are processed within 1-3 business days (excluding weekends and holidays).
📦 Once shipped, you will receive a tracking number via email.
🚀 Pre-Orders & Limited Edition Drops: Processing time may vary for exclusive releases. Estimated shipping times will be listed on the product page.
3. SHIPPING METHODS & ESTIMATED DELIVERY
We offer the following shipping options:
UPS-1-4 Business Days
Shipping times are estimated and may vary due to carrier delays, customs, or unforeseen circumstances.
4. ORDER TRACKING
Once your order is shipped, you will receive a tracking number via email. You can track your package using the link provided. If you do not receive tracking details, check your spam folder or contact us at support@sonderstudio.com.
5. SHIPPING FEES & DUTIES
- Shipping fees are flat rate unless discounted
6. LOST, DAMAGED, OR STOLEN PACKAGES
- Sonder is not responsible for lost or stolen packages once marked as "Delivered."
- If your package is lost or arrives damaged, please file a claim with the carrier and contact us at support@sonderstudio.com within 7 days of delivery.
7. ORDER CHANGES & CANCELLATIONS
- Orders cannot be modified after checkout.
- Cancellations may be possible within 24 hours of purchase. Contact contactlorezonline@gmail.com ASAP.
8. QUESTIONS?
For any shipping-related inquiries, reach out to us at:
📩 Email: contactlorezonline@gmail.com